When can I order, and when will my plants ship?
We begin accepting orders on January 1st. Our live vegetable plants ship from April through mid-June, and live perennial plants ship from late-summer to fall. You will select your requested delivery week upon checkout.
We encourage you to order early, but take delivery when appropriate for your area. Plants are reserved based on when the order arrives, not when the order ships.
Is there a minimum order?
The minimum order for Live Plants is 6 plants in any mix. Plants are sold individually and you may mix and match, but the final order must be a multiple of six: exactly 6, 12, 18, 24, 30, 36 total plants, and so on.
Where do you ship, and what does it cost?
We currently ship to the lower 48 states. Shipping charges for Live Plants are calculated based on your region and the number of plants. See the map and chart on our Shipping Information page.
Can I pick up my order?
Yes. Our Live Plants are available for pickup at our nursery, from mid-April until the end of May. See Visit Us for hours and directions.
Can I change my order?
Please let us know of any order changes 2 weeks or more before your scheduled ship date. One week before your order ships, we charge your credit card (if you didn't pay via PayPal). At that point your order is locked and we can no longer make changes.
How do I track my order?
Orders are trackable from My Account. A notification will be sent on shipment with delivery details.
I received a different plant than I ordered. Why?
That's a substitute. To be blunt: plants live, plants die. When we don't have a variety you ordered, we find the closest comparable variety (for example Jalapeño for Jalapeño, Ancho for Ancho). Substitutes are the exception, not the norm. Read more about Substitutes.
What if my plants arrive damaged?
In the case of damaged plants, we will replace right away. Let us know in writing within 72 hours of receipt and include a picture, and please keep all packaging materials. See Our Guarantee and Order Questions & Support.
How big are the plants?
Our ready-to-plant plants are grown in 3 inch pots and average 6-8 inches tall.
Are your plants GMO?
No. Our plants are non-GMO, and we have signed the Safe Seed Pledge. Read more about our growing practices.
When should I plant?
Wait to plant until night temperatures are consistently above 50 to 55 degrees. Peppers, tomatoes, and eggplants like to have warm feet, and will do very poorly if planted too early. It is better to plant three weeks late than one week early!
See our Safe Delivery Weeks and Transplanting Instructions.
My plants just arrived. Now what?
Start with On Receipt of Your Plants, then Transplanting Instructions and How to Fertilize.
If I plant a hot chile next to a sweet pepper, will the sweet pepper be hot?
No. This and more are answered on our Pepper Questions page: peppers not turning color, peppers that are milder or hotter than expected, ornamental peppers, pickling, and growing indoors.
My plants aren't growing, flowering, or fruiting. What's wrong?
See Additional Growing Advice, Top Planting Mistakes, and Pests and Disease Problems.
Where are all of your growing guides?
They're all listed under Plant Care & Growing Guides.
Still have a question? Contact us and we'll be happy to help.
